Increasing customer loyalty is a requirement of any organization. If a recurring project is found, the organization develops. Do not require to generate new leads. The cycle of the company runs from the existing customer and scales the company.
1. Keep in touch
Keep in touch with each client every few months to make sure everything goes smoothly. During a class or meeting, ask about your client's challenges. Issues you can resolve. They are more likely to turn to you when they need you.
2. Create high-quality software
One of the best ways to keep customers coming back is to always develop high-quality software. You can do this by meeting the expectations of your customers and also by making sure that they are satisfied with your work. Help your customers save money and get rid of waste, ultimately deliver huge profits for them, and possibly do more business for you.
3. Listen carefully when your customers are speaking to you
Try to give your customers your undivided attention. Multi-tasking is often. When customers are in front of you, make eye contact.
4. Collaborate with clients
To ensure quality in the software you develop and keep your customers happy, you should encourage collaboration with your clients. Meet with them and ask questions so you can fully understand use cases for the software you are developing. Bring new ideas to make suggestions on how to make improvements.
5. Demonstrate time management skills
Tracking time is also key to the success of a project, you should be able to provide detailed reports to your clients for the time spent on their particular projects. They’ll be more likely to hire you again if they see you’re organized and working efficiently.
6. Keep your promises to your customers
When you tell your customer you are going to do something, follow-up as quickly as possible. Given the time frames and honor them.
7. Don’t waste your customers’ time
Everyone is busy. Complicated voice mail systems, making customers repeat their service requests more than once and un-knowledgeable employees are some major time-wasters. A customer’s time is as important as your time!
8. Ask your customers what they want
Constantly ask your customers what you can do for them and how you can do it better. They want extended hours, academic classes, or the ability to talk to the manager. After you ask, try to give them what they want and keep them informed of the process along the way.
We will see more points in our next tutorial.